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Responding Is Crucial to Online Reputation, by ReviewPro CEO RJ Friedlander
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online...
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5 Ways to Use Guest Feedback as a Sales Tool
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many...
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Why Hotel Chatbots Are the Next Big Thing in Customer Service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are...
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6 Ways Automation Makes Your Hotel Recovery Plan Better
This year, accommodation providers are seeking ways to restore consumer confidence in travel and fast-track hotel recovery. At the same time, they’re looking for efficiencies and cost savings to help...
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For Radisson Hotel Group, the Pandemic Has Sped Up Rather Than Slowed Down...
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group, to be a guest speaker for our annual...
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5 Ways Your Hotel Can Prepare for Summer 2021
Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no other before. Be that as it may, this upcoming high season is difficult...
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10 Top Tips for Improving Your Tripadvisor Ranking
With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews. As so many guests are booking their hotel directly on...
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